Learn

Some of the things I learnt.

• Have a single brand for your company

• Press releases always have bloated numbers except in a few cases

• Be vocal about good feedback

• Any bad feedback to your team member should be told immediately in private in as much honesty as possible

• An absolutely great product is a must. Let’s not debate about it

• Choose an office space that’s good and easy to reach. You’ll never find a space that everyone is happy about

• Hire people because they believe in your mission not because you are backed by YC or a leading investor or that you’re just two blocks away from their house. It’s hard to screen this during the interview but try

• Frugal is good and necessary but being stingy leads to bad output. Allocate $x per team member (I hate the word employee) in your budget and buy them the stuff they want

• Keep investors updated.. always. If you aren’t disciplined to send a summary e-mail every month, keep sending ad hoc e-mails if you signup a customer or anything that’s worthwhile to share

• Don’t worry about competitors. They can’t affect the pace at which you grow. Just keep growing

• Referrals for hires are good but don’t attach a weight to the referrer while interviewing the person. It’ll skew the results. Interview him/her like how you’d for anyone else

• Customer relationships are important. Signing them up is just a small step. Maintaining the relationship and making them successful is a big thing. Get someone dedicated to do that